Customer service for starters

Designed for:

Learners studying healthcare-related courses or those otherwise new to working in healthcare.

Course outline:

• Consider who customers are in a healthcare setting
• Describe what customer service is
• Explore and apply the key principles of customer service.

Learning outcomes:

This course will enable you to develop the fundamental skills to be able to apply customer service principles to a range of common healthcare scenarios and relate them to the relevant NSQHS Standards.

Learning experience:

• Consider the nature of customers, consumers and customer service in the healthcare context.
• Explore common principles that underpin good customer service and apply these
• Learn and practice a simple communication technique
• Learn about the AIDET model and apply it to scenarios
• Investigate the NSQHS Standards, as they relate to customer service