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Customer service for starters

Customer service for starters

Customer service for starters
  • Estimated Completion Time6 hours
  • BadgeDigital Badge Recognition
  • Course Location100% online
  • IndustryBy industry, for industry
  • EndorsementConsumer endorsed

Designed for:

Learners studying healthcare-related courses or those otherwise new to working in healthcare.

Course outline:

  • Consider who customers are in a healthcare setting
  • Describe what customer service is
  • Explore and apply the key principles of customer service.

Learning outcomes:

This course will enable you to develop the fundamental skills to be able to apply customer service principles to a range of common healthcare scenarios and relate them to the relevant NSQHS Standards.

Learning experience:

  • Consider the nature of customers, consumers and customer service in the healthcare context.
  • Explore common principles that underpin good customer service and apply these
  • Learn and practice a simple communication technique
  • Learn about the AIDET model and apply it to scenarios
  • Investigate the NSQHS Standards, as they relate to customer service