Advocating for Patient Safety
- Estimated Completion Time30 minutes
- BadgeDigital Badge Recognition
- Course Location100% online
- IndustryBy industry, for industry
- EndorsementConsumer endorsed
Learners working in the healthcare sector
- Consider the actions of a healthcare hero and the challenges of advocating for patient safety in complex environments.
- Identify the who, what and why of advocating for patient safety.
- Learn and apply the ISBAR framework to help you advocate for patient safety in your work role.
This course will enable you to apply strategies to advocate for patients with a range of stakeholders and overcome roadblocks when issues of safety arise. Successfully completing this course will earn you the Patient Safety Advocate digital badge.
1. Identify the range of customers in a healthcare setting
2. Apply basic customer service principles to simulated healthcare scenarios
3. Relate principles of customer service to the relevant NSQHS standard.