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- Estimated Completion Time30 mins
FHS004Health literacy for non-clinical staff
Expand medical vocabulary and knowledge.
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- Estimated Completion Time30 mins
FHS006Introduction to customer service
Develop the fundamental skills to be able to apply customer service principles to a range of common healthcare scenarios.
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- Estimated Completion Time30 minutes
FHS008Advocating for Patient Safety
Apply strategies to advocate for patients and overcome roadblocks when issues of safety arise.
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- Estimated Completion Time30 mins
FHS010Demonstrating Inclusive Practice
Develop the fundamental skills to understand and be more inclusive in your practice.
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- Estimated Completion Time30 minutes
FHS013Health Literacy for Clinical Staff
Useful communication skills and strategies to be able to apply the ‘teach back’ technique
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- Estimated Completion Time30 minutes
FHS023Applying the Principles of Patient-Centred Care
Learn to identify standards and strategies to support patient-centred care in your own work role.
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- Estimated Completion Time30 minutes
FHS024Managing difficult conversations with consumers
Discover strategies to plan and engage in difficult conversations with consumers
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- Estimated Completion Time30 mins
FHS025Communicating for Patient Safety
Discover and apply a structured approach to communicating important patient-related information
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Ready to Serve
Learn how the NSQHS standards relate to patient-centred care, identifying strategies to advocate and communicate for patient safety across these key areas:
- Health literacy
- Customer Service
- Communicating for patient safety
- Inclusive practice
- Principles of patient-centred care
- Difficult conversations with consumers
- Communicating for patient safety.
$177 introductory price until 30 Dec 2023. Usual price $199.