Health Literacy for Clinical Staff

Designed for:

Learners working within the healthcare sector, with a focus on clinical staff

Course outline:

• Learn to communicate complex medical information to consumers effectively
• Increase awareness of the importance of health literacy and communication skills
• Learn to apply the ‘teach-back’ method to explain medical information clearly and confirm understanding with consumers

Learning outcomes:

At the end of this course, you will be able to apply the ‘teach back’ communication strategy in your own work role.

Learning experience:

• Increase the ability to communicate complex medical information to consumers with the use case studies to understand plain language and ‘teach-back’ methods
• Make the learning relevant by discussing the effectiveness of the ‘teach-back’ communication strategy in the workplace with a peer assessor.