Understand how the Standards relate to the healthcare environment and patient experience.

Develop and apply the fundamental skills to assess your peers in the future health skills system.

Learn fundamental skills to be able to find and navigate the NSQHS Standards while keeping the patient experience at the forefront

Expand medical vocabulary and knowledge.

Increase your knowledge of medical terminology within the healthcare sector.

Develop the fundamental skills to be able to apply customer service principles to a range of common healthcare scenarios.

Learn and apply customer service principles to a range of common healthcare scenarios.

Apply strategies to advocate for patients and overcome roadblocks when issues of safety arise.

Increase awareness of the shared responsibility for patient safety amongst learners in healthcare related courses.

Develop the fundamental skills to understand and be more inclusive in your practice.

Develop fundamental skills to understand and be more inclusive in your future practice

Useful time management strategies to improve your work performance.

Useful communication skills and strategies to be able to apply the ‘teach back’ technique

Useful communication skills to apply research-based feedback models with colleagues in the healthcare sector

Useful skills and strategies to identify relevant stress management resources to assist you in your work role.

Useful occupational violence and aggressions resources and strategies to support you in work environment

Learn to identify behaviours that constitute occupational violence and aggression.

Learn to recognise and respond to behaviours of concern in healthcare-related scenarios.

Learn to identify and respond to behaviours that have the potential to escalate into Occupational Violence and Aggression

Learn to communication skills and strategies to difficult conversations with colleagues in your own work place

Enhance your skills and develop a broader perspective on your leadership practice

Learn to identify and reflect on problem-solving strategies to improve outcomes for yourself, colleagues and patients in a healthcare setting.

Learn to identify standards and strategies to support patient-centred care in your own work role.

Discover strategies to plan and engage in difficult conversations with consumers

Discover and apply a structured approach to communicating important patient-related information